--- title: GTS Physical Therapy Outreach Report | North Coast Medical description: Leadership review of GTS owners, operations contacts, and the recommended outreach strategy. --- [Back to the showcase](https://solutions.ncmedical.com/mark-edward/overview?hsLang=en#accounts)![North Coast Medical](https://solutions.ncmedical.com/hs-fs/hubfs/raw_assets/public/Leadership%20Showcase/ncm-logo.png?width=220&height=52&name=ncm-logo.png)LEADERSHIP BRIEF · SEP 9, 2026 ACCOUNT OUTREACH / GTS PHYSICAL THERAPY # GTS Physical Therapy *An owner-led opportunity.* Start with the people who own the practice, then make the operating and clinic workflow case concrete. Prepared by **Mark Edward** North Coast Medical [Open the account experience](https://gts-north-coast-opportunity.iam-markbiehl.chatgpt.site/)[Meet the 5 priority contacts ↓](https://solutions.ncmedical.com/mark-edward/gts-outreach-report#contacts) ORGANIZATION**Owner-led regional private practice** EXECUTIVE SPONSORSHIP**Lance & Kerri Gross** [RECOMMENDED STARTING POINT**Lance Gross → Jennifer Perryman**](https://solutions.ncmedical.com/mark-edward/gts-outreach-report#lance-gross) THE RECOMMENDED APPROACH ## An owner-led opportunity. **Begin with Lance or Kerri for sponsorship, and request a joint discovery conversation with Jennifer Perryman to define the operating need and buying process.** GTS’s official site identifies Lance and Kerri as owners. An owner-led approach is more appropriate than assuming a separate corporate C-suite or a centralized procurement department. No matching HubSpot contacts were returned for the retrieved GTS business email addresses. Treat relationship status as unconfirmed and verify account history before choosing the opening message. THE PEOPLE & THEIR ROLE ## Executive sponsors first. A practical path into the account. Priority reflects the proposed account strategy. The recommended first conversation may be with an existing champion or functional leader. 01 · Owner priority ![Lance & Kerri Gross · official joint portrait](https://solutions.ncmedical.com/hs-fs/hubfs/raw_assets/public/Leadership%20Showcase/headshots/gts-lance-kerri-gross.jpg?width=104&height=112&name=gts-lance-kerri-gross.jpg) Lance & Kerri Gross · official joint portrait Executive sponsor ### Lance Gross Co-owner & Physical Therapist The primary owner-level route to agree on the business problem and invite the appropriate operating leader. Email [info@gtsphysicaltherapy.com](mailto:info@gtsphysicaltherapy.com)Shared practice inbox · direct business email not verified Phone [(870) 232-5999](tel:+18702325999)Mountain Home clinic office · request owner routing LinkedIn [View professional profile](https://www.linkedin.com/in/lance-gross-206435221) Outreach approach & source notes #### Conversation objective Would a focused review of ordering and patient product access be useful, and should Jennifer join that conversation? #### Place in the plan First owner outreach; coordinate with Kerri so the practice receives one consistent proposal. #### Verification notes Co-owner role is confirmed by GTS. No direct business email was verified; the shared practice inbox and clinic office are routing contacts. [ZoomInfo business profile](https://app.zoominfo.com/#/apps/profile/person/2370097337)[GTS owner profile](https://gtsphysicaltherapy.com/our-team/physical-therapist/lance-kerri-gross/)[GTS Mountain Home office](https://gtsphysicaltherapy.com/physical-therapy-clinic/physical-therapy-mountain-home-ar/) 02 · Owner priority ![Lance & Kerri Gross · official joint portrait](https://solutions.ncmedical.com/hs-fs/hubfs/raw_assets/public/Leadership%20Showcase/headshots/gts-lance-kerri-gross.jpg?width=104&height=112&name=gts-lance-kerri-gross.jpg) Lance & Kerri Gross · official joint portrait Executive and clinical sponsor ### Kerri Gross Co-owner & Physical Therapist An owner and clinician who can help judge whether the proposed change benefits therapists and patients. Email [kgross@grosstherapy.com](mailto:kgross@grosstherapy.com)Business email · ZoomInfo, reviewed Sep 9 Phone [(870) 232-5999](tel:+18702325999)Mountain Home clinic office · request owner routing LinkedIn [View professional profile](https://www.linkedin.com/in/kerri-gross-2538441a2) Outreach approach & source notes #### Conversation objective Which clinician or patient needs should shape the pilot, and who should own day-to-day implementation? #### Place in the plan Include in the owner discussion rather than running a separate, competing pitch. #### Verification notes GTS confirms co-ownership. The business email uses grosstherapy.com, the legacy company domain returned by ZoomInfo; verify it is still preferred when contact is established. [ZoomInfo business profile](https://app.zoominfo.com/#/apps/profile/person/7545099745)[GTS owner profile](https://gtsphysicaltherapy.com/our-team/physical-therapist/lance-kerri-gross/)[GTS Mountain Home office](https://gtsphysicaltherapy.com/physical-therapy-clinic/physical-therapy-mountain-home-ar/) 03 · Practical buying-process contact ![Jennifer Perryman professional portrait](https://solutions.ncmedical.com/hs-fs/hubfs/raw_assets/public/Leadership%20Showcase/headshots/gts-jennifer-perryman.jpg?width=104&height=112&name=gts-jennifer-perryman.jpg) Operating lead ### Jennifer Perryman Director of Operations The most relevant operational contact to validate purchasing responsibility, rollout effort, and the approval path. Email [jperryman@gtsphysicaltherapy.com](mailto:jperryman@gtsphysicaltherapy.com)Business email · ZoomInfo, reviewed Sep 9 Phone [(870) 455-9956](tel:+18704559956)Business direct line · ZoomInfo LinkedIn Matching profile not verified Outreach approach & source notes #### Conversation objective How do clinics order supplies and equipment, and where would shared visibility or approval controls help? #### Place in the plan Bring into the first substantive discovery meeting with an owner’s sponsorship. #### Verification notes Her current official bio confirms Director of Operations. A direct business number and email are returned by ZoomInfo. A matching LinkedIn profile was not verified. [ZoomInfo business profile](https://app.zoominfo.com/#/apps/profile/person/11716381200)[GTS operations profile](https://gtsphysicaltherapy.com/our-team/administration/jennifer-perryman/) 04 · Implementation support ![Jennette Hiles professional portrait](https://solutions.ncmedical.com/hs-fs/hubfs/raw_assets/public/Leadership%20Showcase/headshots/gts-jennette-hiles.jpg?width=104&height=112&name=gts-jennette-hiles.jpg) Patient-facing rollout ### Jennette Hiles Director of Marketing · PTA Connect the walkthrough and patient materials to a consistent clinic message after the operating plan is approved. Email [jhiles@gtsphysicaltherapy.com](mailto:jhiles@gtsphysicaltherapy.com)Business email · ZoomInfo, reviewed Sep 9 Phone [(870) 232-5999](tel:+18702325999)Mountain Home clinic office · request routing LinkedIn [View professional profile](https://www.linkedin.com/in/ACwAAEupqLABBhFZLHIgs-i5qXFE1V72e3NBShA) Outreach approach & source notes #### Conversation objective What patient education and clinic launch materials would make the new workflow easy to adopt? #### Place in the plan Engage for rollout support after the owners and operations team define the pilot. #### Verification notes The official bio identifies Jennette as Director of Marketing and a PTA. The business email and LinkedIn URL are from ZoomInfo. [ZoomInfo business profile](https://app.zoominfo.com/#/apps/profile/person/7438688150)[GTS marketing profile](https://gtsphysicaltherapy.com/our-team/physical-therapist-assistant/jennette-hiles/)[GTS Mountain Home office](https://gtsphysicaltherapy.com/physical-therapy-clinic/physical-therapy-mountain-home-ar/) 05 · Validate pilot role ![Tony Bruzzichesi professional portrait](https://solutions.ncmedical.com/hs-fs/hubfs/raw_assets/public/Leadership%20Showcase/headshots/gts-tony-bruzzichesi.jpg?width=104&height=112&name=gts-tony-bruzzichesi.jpg) Clinic workflow feedback ### Tony Bruzzichesi Physical Therapist Assistant A practical clinical voice for checking whether the proposed workflow helps the people using it. Email [info@gtsphysicaltherapy.com](mailto:info@gtsphysicaltherapy.com)Shared practice inbox · direct email not verified Phone [(870) 232-5999](tel:+18702325999)Mountain Home clinic office · request routing LinkedIn [View professional profile](https://www.linkedin.com/in/tony-bruzzichesi-741336b4) Outreach approach & source notes #### Conversation objective Where do product recommendations, handoffs, or reorders create friction during a typical clinic day? #### Place in the plan Ask Jennifer to nominate the pilot clinic lead; include Tony if his current responsibilities fit. #### Verification notes GTS’s official bio confirms Tony as a PTA. ZoomInfo matches the professional LinkedIn profile under Anthony and labels him Clinic Manager; management responsibility needs confirmation, so no purchasing authority is assumed. [ZoomInfo business profile](https://app.zoominfo.com/#/apps/profile/person/2365318303)[GTS clinical profile](https://gtsphysicaltherapy.com/our-team/physical-therapist-assistant/tony-bruzzichesi/)[GTS Mountain Home office](https://gtsphysicaltherapy.com/physical-therapy-clinic/physical-therapy-mountain-home-ar/) FROM CONTACT TO OPPORTUNITY ## A focused test of ordering consistency and patient product access, grounded in one clinic’s workflow before a wider rollout. 01 ### Agree on the owner’s priority Ask Lance or Kerri which operating problem is worth solving and who should join discovery. 02 ### Map the buying workflow Work with Jennifer to confirm ordering authority, approval rules, vendor setup, and a pilot location. 03 ### Test the clinic experience Bring in Tony for usability feedback and Jennette for patient-facing education when the operating scope is clear. Discovery questions & evidence - Do the owners or individual clinics approve product and equipment vendors? - Who owns purchasing, reorders, and spend visibility today? - Which clinic can test the change without creating extra administrative work? #### Account evidence Existing GTS account experience; current official staff directory; ZoomInfo and HubSpot checks on September 9, 2026. Roles and contact fields are sourced; the recommended order, opportunity, and conversation objectives are account-planning judgments. Purchasing authority and current project scope should be confirmed with the account. Shared office numbers and inboxes are explicitly labeled. [GTS owner profile](https://gtsphysicaltherapy.com/our-team/physical-therapist/lance-kerri-gross/)[GTS operations leadership](https://gtsphysicaltherapy.com/our-team/administration/jennifer-perryman/) North Coast Medical · GTS Physical Therapy outreach review Business contact information for leadership review. Snapshot: September 9, 2026. [Back to the showcase](https://solutions.ncmedical.com/mark-edward/overview?hsLang=en#accounts)