ComboCare working well.
Initial issue resolved. Two additional Sarasota units remain to confirm.
NC89499 · Product details ↗Your September 23 call recap
Progress to date.
A clear next step.
Your September 23 follow-up: kit planning, usage review and pricing.
Call recap & follow-up resources
September 23, 2026
Prepared for
Supporting therapy teams and the people they serve.
North Coast MedicalHome Health rehabilitation & outpatient therapyCall follow-up
01 / Where we stand
Progress made. Pricing next.
From the June ComboCare order and leadership introductions to the September 23 review.
Positive overall feedback.
Adam reviewed bands, the goniometer and TENS. Next: compare pricing.
Net 30 active.
Terms established September 18. NDA and usage-list receipt still to confirm.
Samples delivered to your team
Product details for your pricing review
Delivered July 2
Rainbow Band LF Multi Pack
1 boxed set · Resistance levels 1–5
NC95400View product details ↗
Delivered July 2
Norco Rainbow Putty
3 × 2 oz · Soft, Medium & Firm
NC98200-02 / NC98220-02 / NC98240-02View product details ↗
Delivered July 2
Norco Eco-Stim TENS + EMS
1 evaluation unit · TENS + EMS
NC89481View product details ↗
Putty image shows the product family; samples were the three resistance levels listed.
02 / Action needed
Two things to move forward.
Send the kit details and confirm the usage-list plan. North Coast will prepare pricing from the agreed inputs.
Request the new-hire kit.
Confirm the usage-list plan.
- Confirm the vendor-review process and NDA status.
- Choose the first items—10–20 was suggested.
- Identify the file owner and expected timing.
Suggested details — your format works
Share the data you have in its existing format. Monthly or annual usage is especially helpful for building relevant pricing. Product, vendor, pack size, current price and location are useful where available; no reformatting needed. Please omit patient information.
Next update: Lidia to update Mark by September 25. File delivery timing is still to agree.
Then NCM: compare product fit, delivered cost and availability.
Contact Mark ↗03 / Meet North Coast
Rehabilitation at our roots.
More than products today.
52 years of rehabilitation expertise. Manufacturing, fulfillment and solutions for your team.
with their son, Mark E. Biehl.
Since 1974 · Family ledFamily founded.
Family founded.
Rehabilitation focused.
Frank and Loretta Biehl began in 1974; their son Mark E. Biehl helped grow the business.
Our story & sources
Frank and Loretta Biehl began distributing occupational therapy products from the family garage in 1974.
Their son Mark E. Biehl helped grow the family business across hand therapy, occupational therapy and physical therapy.
The family story continues through practical, personal support for people working in rehabilitation.
North Coast Medical · Capabilities at a glanceFrom product design
From product design
to the point of care.
Manufacturer, distributor and strategic supply-chain partner for rehabilitation.
52 yearsFamily founded in 1974 · 2026
2 U.S. centersNational distribution
Comprehensive rehabProducts across rehabilitation categories
Facility → homeFlexible product fulfillment
AI concept scene · Comfort Cool® CMC product reference ↗
AI concept scene · Based on North Coast catalog productsFrom coast to coastTwo centers. Nationwide reach.
AI concept scene · Based on North Coast catalog products
AI concept scene · Illustrative care-team support
EDI ordering ↗
Purchasing controls ↗
Patient product access ↗
Branded online store ↗
Care engagement ↗
Online ordering ↗Industries & care settings served
- Hospitals & rehab centers
- Outpatient & private practice
- Skilled nursing
- Pharmacies & resellers
- Patients & home users
For Empath: connect clinical product fit, easier purchasing and delivery to the right place.
Sources & service details
Company & qualityManufacturingMarkets served1974 founding story
Since 1974 · 52 years in 2026. Product availability and service terms vary by account.
Specialty rehabilitation productsFrom the therapy room
From the therapy room
to everyday life.
Explore our proprietary products, then browse the full catalog.
See what we offer.
Select a category for a quick product preview.
Aids for daily livingDressing & bathing
Norco Easy-Pull Sock Aid
Norco Bath Sponges
Home exercise equipmentBands, tubing & resistance
Norco LEVELS Exercise Bands
Norco LEVELS Exercise Tubing
RainbowBand Latex-Free MultiPack
Furniture & tablesTreatment spaces
Norco Beechwood 2-Section Table
Norco 3-Section Hi-Lo Table
Hand therapyStrength & function
Norco Rainbow Putty
Comfort Cool Thumb CMC Splint
Orthotics & supportsReady-to-fit support
Comfort Cool D-Ring Thumb & Wrist Orthosis
Splinting & thermoplasticsCustom fabrication
Preferred Thermoplastic
Preferred Wrist & Thumb Spica Precut
Mobility & transfersAssisted movement
Norco Polyvinyl Gait Belts
Norco Leg Lifter
Evaluation toolsMeasure & monitor
Featured North Coast proprietary products
Exacta 8-inch GoniometerRange-of-motion measurement.
View product ↗
Exacta Tape MeasureRetractable. Inches and centimeters.
View product ↗
PositioningSupport & comfort
Featured North Coast proprietary products
Browse the full category ↗
Norco Lumbar Rolls
ModalitiesStimulation & accessories
Eco-Stim TENS + EMS
Eco-Stim Electrodes
Edema controlCompression options
Featured North Coast proprietary products
Browse the full category ↗
Norco Compression Gloves
Massage & wellnessHands-on therapy tools
Featured North Coast proprietary products
Browse the full category ↗
Norco Mini MassagerBrowse all catalog categories PT · OT · Hand therapy
Hand Therapy16 categories
Physical Therapy17 categories
Occupational Therapy24 categories
- Assistive Devices (ADL)
- Bariatric
- Cognition
- Contracture Management
- Clinical Supplies
- Edema Control
- Evaluation
- Exercise & Equipment
- Lymphedema
- Mobility
- Modalities
- Oral Motor/Swallowing
- Orthopedics
- Pediatric
- Personal Protective Equipment
- Positioning
- Reference & Education
- Safety
- Scar Management
- Speech Management
- Splinting
- Student Resources
- Thermoplastics
- Taping
Featured examples from North Coast's catalog. Full categories include additional brands. Product selection and availability to confirm.
Browse closeout items ↗Solution network 8 connected capabilities
Your supply-chain partnerSupport beyond
Support beyond
the product.
Connect product selection, sourcing, fulfillment and account support to the way your team works.
How North Coast supports your team
Bring product selection, account support and ordering tools into the same conversation—so clinical needs and purchasing responsibilities can be considered together.
Product expertiseAccount supportPurchasing tools
Help teams evaluate suitable products and establish a repeatable way to order them.
Solutions + partner programs
Choose a solution to explore.
Select a tool when its purpose matches a need.
Patient accessRxCartClinician-selected products, without clinic inventory.
Connect patients with recommended products through a purchasing link, with eligible orders fulfilled by North Coast.
- Clinicians select appropriate products.
- The patient or caregiver chooses whether to purchase.
- North Coast supports fulfillment of eligible orders.
Potential Empath fit: Explore how clinicians recommend supplies for use at home. Confirm the appropriate supply and payment route; covered items continue through the applicable care or payer arrangement.
Explore RxCart
Partner solution · RTMSaRA Health + RxCartPatient engagement and product access between visits.
SaRA Health is a North Coast partner offering text-based engagement and support for remote therapeutic monitoring workflows. RxCart provides a separate route to recommended products.
- Text-based patient engagement between visits.
- Support for eligible remote therapeutic monitoring workflows.
- Product recommendations through RxCart where appropriate.
Optional Empath discussion: Review clinical fit, patient needs and operational requirements. Any billing eligibility, responsibilities and program terms require separate confirmation.
Explore SaRA Health
Website ecommerceVirtual ShowroomA branded product store connected to your website.
Offer a branded product-shopping experience through an existing website, supported by North Coast product access and fulfillment.
- A customer-facing store connected to the organization’s website.
- A product assortment and presentation to review together.
- North Coast fulfillment for eligible purchases.
Optional Empath discussion: Consider this only if a patient-facing storefront meets a defined need. Branding, product scope, access and program terms remain to agree.
Explore Virtual Showroom
Purchasing controlControl PanelVisibility, limits and approvals for North Coast ordering.
Bring the NCM portion of purchasing into a defined workflow with assigned users, product lists and review responsibilities.
- Users and locations with assigned Administrators and optional Executive Approvers.
- Approved-item lists, exception review and user, location, order or monthly limits.
- Quick-Slam spreadsheet-to-cart entry and purchasing-data exports.
Proposed Empath starting point: Map the branch requesters, reviewers and receiving contacts, then demonstrate a relevant NCM ordering workflow. Roles, account setup and scope remain to agree.
Review Control Panel call recapAdapted from Mark Edward’s North Coast solutions overview. Potential applications for Empath are for discussion; adoption and scope remain to agree.
For EmpathPotential fit
Potential fit
& next steps.
ProductsOrderingPatient access
- Consolidate suitable categories. Compare recurring rehab items after the NDA and usage-list steps are confirmed.
- Make ordering easier. Map branches, requesters and approvers, then demonstrate a relevant Control-Panel workflow.
- Build on work underway. Use sample feedback, the new-hire list and the Sarasota equipment request to define the next step.
A discussion of potential fit; scope, adoption and responsibilities remain to agree.
Our story, through to your next step.
04 / Supporting resources
Available when useful.
Control Panel was discussed. RxCart is an additional resource for future reference.
Discussed on September 23Purchasing controls.
Purchasing controls.
Clear visibility.
Approved products, spending limits, approvals and visibility into NCM orders.
Revisit after vendor fit and pricing are confirmed.
Review what we discussed
Control Panel: the call recap
A shared ordering process for participating teams and locations, with purchasing oversight.
- Approved product listsHelp staff find and request the agreed NCM products.
- Spending limitsSet purchasing boundaries for participating users.
- Order approvalsRoute requests for authorization before fulfillment.
- Purchasing visibilityReview NCM orders and spending, with data available to export to Excel.
For Empath: First confirm product fit and pricing from the usage list. Then revisit the locations, ordering contacts and approval roles that would benefit from a focused walkthrough.
Features introduced on September 23. No rollout was agreed.
Additional resource · Not discussed on the callClinician recommended.
Clinician recommended.
Delivered to their door.
Patients choose. North Coast fulfills. Potential additional revenue and less stocking and handling for your team.
Program terms and financial benefits subject to review.
Explore RxCart & demo ↗Illustrative scenes shown.
05 / Your North Coast resources
Resources here when you need them.
Mark Edward is your primary point of contact. Mark and Rachel joined the September 23 call, with Jen and Adam available for additional support.
Mark Edward
Account ManagerCreative Marketing Specialist
Account analysis, product fit and purchasing strategy. Your first contact for kits, pricing and follow-up.
Rachel Madewell
Sales Manager
Sales team support, account needs and coordination with customer service and product teams.
Jen Dougherty
Vice President of Sales
Sales leadership, strategic accounts and rehabilitation equipment partnerships.
Adam Buglio OT, MBA
Chief Revenue Officer
OT, MBA · Rehabilitation industry experience, national accounts and strategic partnerships.